We provide assistance in managing your vehicle repairs and provision of a replacement vehicle while yours is being repaired, in the event you have been involved in a non-fault accident. We can arrange for vehicles to be collected and repaired and arrange hire cars at no cost to you. As a result of the services we provide we receive a lot of personal data about people who have been in car accidents or who have witnessed car accidents.
We can be provided with details about both yours and the other party’s vehicles and the people who drive them. We may also be advised of details about others who may be involved in the motor accident, such as another third-party, a passenger or perhaps a witness.
We may also need to obtain information from databases maintained by insurers and other parties which provide details about vehicles, their owners and drivers. Some of these databases help to combat fraud, others help identify vehicles which have been totally written off or vehicles that have been stolen and some will record vehicles with outstanding debt or charges against them.
Personal data is provided to us in many forms of media which we then convert into electronic data. We also record some telephone calls for training, monitoring and legal purposes. Incoming data is then used by our employees to arrange vehicle recovery, inspections, repairs, hire cars, loss recovery, credit hire and notification to insurance companies, solicitors, adjusters, vehicle engineers and any other organisation who may be involved in the provision of our service.
We also collect data about the firms we work with and their employees who we work with.
We only use personal data to provide the service we have been asked to provide. We also report back information to our clients, and where required, send information to respective databases.
In order to provide the service we do, we will have to pass on some personal data to others, in order that they will then be able to provide their service. Examples can be garages that need details about the car they are going to repair and where that car will be returned to. Vehicle recovery firms need to know where to go to collect the vehicle and who will be there at the accident site. If a hire car is provided, the hire firm will want to know details about the person who will be driving that car. If we need to seek an uninsured loss recovery then we will need to contact the third party who we think may be at fault and then their insurance company.
We will also use your data internally for audit purposes, training, financial accounting and management and in the preparation of reports. We are part of a larger group and we may share your information with other member companies of the same group who assist us in the work of services we provide. Some of those companies are situated in countries outside of the EEA.
We also employ and use other businesses which provide services to us. These can include professional advisers, banks and IT services just to name a few.
In order to do the work that we do, we have to maintain certain licenses and permissions. Where requested to do so we may need to share your information with the appropriate regulatory authorities.
We operate a data destruction policy so that we do not retain data for longer than we need to. For some data there are legal requirements concerning the length of time that record must be retained and we have to abide by those rules.
We take reasonable care over the safety and security of all the data we store.
If at any time you want to review or update the personally identifiable information that we hold about you, then you can write to us at the following address Accidents Happen Assistance Limited, 16 Museum Street, Ipswich, IP1 1HT. We may ask you to provide proof of identity before answering your enquiry.
If you are providing us with personal information on behalf of another individual then you will need to obtain their permission before doing so. If you ask us to telephone someone else on your behalf, then please obtain their permission first.
We may communicate with you by telephone, letter, facsimile, SMS text or e-mail. If you have given us a telephone number belonging to someone else then please obtain their permission first. If you have supplied us with an e-mail address then please make certain that e-mails sent to that address will be received and read on a computer where you are happy with the level of security. If we speak to you on the phone then we may ask you to answer some questions so that we may validate that we are talking to the correct person.
Accidents Happen Assistance Limited is committed to conducting its business consistent with the highest standards of business ethics in all our business dealings and relationships wherever we operate. Accordingly, Accidents Happen Assistance Limited has an Anti Corruption and Anti-Bribery Policy and shall enforce it where appropriate.
Accidents Happen Assistance Limited has used its reasonable endeavours to ensure that the information provided for marketing purposes is accurate and truthful in all material respects, at this time. However information given is intended only to illustrate the services offered by Accidents Happen Assistance Limited and does not constitute any representation by Accidents Happen Assistance Limited nor does it form part of or constitute a binding agreement between Accidents Happen Assistance Limited and any individual or organisation to whom the information has been made available. Accordingly, Accidents Happen Assistance Limited does not accept any liability for loss or damage which may arise from any reliance placed on this website.