Call us today on
0800 083 2890 for brokers or 0800 111 6264 for bodyshops
Complaints Procedure
Accidents Happen strive to provide a stress free, top quality service, however, there may be an instance where you feel that you have a cause for complaint. If this eventuality does occur we are confident that our staff will do everything in their power to resolve the problem promptly and ensure that you receive a fair and impartial response to your complaint.
Accidents Happen ensure that the insurance industry’s ‘‘Treating Customers Fairly’’ guidelines are adopted as a cornerstone of customer service and practice, therefore minimising the occurrence of customer complaints.
Accidents Happen have a formal complaints handling process and procedures required to meet the standards set by the two regulatory bodies which authorise our business, the Financial Ombudsman Service and the Ministry of Justice.
Accidents Happen resolves to acknowledge all complaints within 5 working days of receipt of the initial complaint. Furthermore, once the initial complaint has been acknowledged, Accidents Happen will endeavour to respond to the complainant within 21 days.
If you are dissatisfied with how your complaint has been handled, please contact:
Financial Ombudsman Service
- Postal Address
- South Quay Plaza
183 March Wall
London
E14 9SR - Telephone
- 0800 083 2890
- complaint.info@financial-ombudsman.org.uk
- Website
- www.financial-ombudsman.org.uk
Or alternatively you can contact;
Ministry of Justice
Claims Management Regulation
- Postal Address
- Monitoring and Compliance Unit
57 – 60 High Street
Burton–upon–Trent
Staffordshire
DE14 1JS - Telephone
- 0845 450 6858 / 01283 233309
- Fax
- 0845 450 6866 / 01283 233335
- info@claimsregulation.gov.uk
- Website
- www.claimsregulation.gov.uk
Accidents Happen is a trading name of Accidents Happen Assistance Limited, a company registered in England and Wales with company number 3848353 and its registered office is at Acre House, 11-15 William Road, London, NW1 3ER. Accidents Happen Assistance Limited is a member of the WNS Global Services (UK) Limited group. Accidents Happen Assistance Limited is authorised and regulated by the Financial Services Authority and registered with the Ministry of Justice, no. CRM2963.
