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Accidents Happen – Non fault solutions to keep your customers moving

Accidents Happen is committed to working with quality repairers across the UK, to deliver a non-fault accident solution that offers a superior customer experience and enhances your business.

If your customer has been the victim of a non-fault accident, we will handle the entire claims process on your behalf, ensuring that your customer’s experience with Accidents Happen is both hassle and cost free, and sees them returning to you, time and again.

The benefits of working with Accidents Happen:

• We handle all initial calls for new claims reported by you
• We provide your customers with a dedicated claims coordinator to ensure all claims are handled smoothly
• We are responsible for deciding whether it is appropriate to offer credit hire to your customer
• We ensure the timely communication of a decision to both you and your customer
• We arrange for a hire vehicle to be provided to your customer on an agreed date
• We issue the repair instruction to you and agree the scope and cost of the work to be carried out on the vehicle
• We work with you to help develop and build your business.

The services we can offer your customers:

Nationwide Replacement Vehicles

Accidents Happen can offer your customers a ‘like for like’ vehicle replacement whilst theirs is being repaired. This service is available if your customer’s vehicle is under 6 years old and the driver has a need for a replacement vehicle.

Credit Repair

If your customer is insured on a third party basis, our credit repair service will eliminate the inconvenience of them having to obtain estimates and fund the vehicle repairs upfront.

Comprehensively insured customers using this service will not have to pay a policy excess and their no-claims bonus will be protected.

Personal Injury

We will deal with any personal injury claims resulting from your customer’s accident including those claims affecting passengers. Such claims will be handled by our panel of personal injury solicitors who work on a ‘no win no fee’ basis ensuring that your customers receive full compensation.

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How to refer a claim to Accidents Happen:

Phone

0800 111 6264

Fax

0844 854 6996

Email

info@accidentshappen.co.uk

If you require any further information about working with Accidents Happen please e-mail: info@accidentshappen.co.uk.